Frequently Asked Questions about Download and Installation
1、What’s the downloading URL for Future City?
Answer: Future City client terminal and patch download URL is as followed:
We suggest you to use Xunlei to download.
2、 What should I do if the display for Future City is messed up?
Answer: If your computer has an application that is not simplified Chinese, there might be similar problems. We suggest you to switch to simplified Chinese. Otherwise, please give us feedback of your computer configuration, including operation system, language type, memory and graphics card type, so we can better solve the problems.
3、What’s the configuration of Future City?
Answer:
Recommended configuration:
CPU: Core Duo 8200 8200
Memory: 2G
9600GT 512Mabove independent graphic card
Lowest configuration:
cpu：P4 3.0G
Memory: 1G
8600GS 256MBabove independent graphic card
4、Why can’t I download Future City client terminal?
Answer: When downloading fails, please first check your internet connection and firewall settings, and in case of smooth internet connection, we recommend you to use Xunlei to download in order to achieve faster speed.
5、What should I do if I can’t download Future City client terminal?
Answer: When downloading fails, please first check your internet connection and firewall settings, and in case of smooth internet connection, we recommend you to use Xunlei to download in order to achieve faster speed.
If you still cannot download, please contact customer service. The contact information is:
Customer service number: 962010 (24*7)
Customer service QQ: 513156090 (Monday – Sunday)
6、What if I failed downloading the client terminal?
Answer: please first look into FAQ for similar situation. If you cannot find answers, please contact customer service:
Customer service number: 962010 (24*7) （24*7）
Customer service QQ: 513156090 (Monday – Sunday)
7、What should I do if there is a notice to update the drive for graphic cards (error notice)?
Answer:
"Check the type of graphic cards in the last item in your device manager, and download through search engine. Following are common graphic card drivers:
1、 What should I do if I can’t log in with the account, and system shows that “account doesn’t exist”?
Answer: the reason for this is usually when users use the account for QQ or Expo Online to log in to Future City. Please make sure if you used the account for Future City.
“The URL for registering for Future City ”account is:
8、What should I do if there is a notice saying the version is too low when I run the game?
Answer:
9、What should I do if the game automatically signs out?
Answer: please contact customer service and tell us about the situation.
Customer service number: 962010 (24*7)
Customer service QQ: 513156090 (Monday – Sunday)
10、What should I do if the system automatically goes backwards to the login window when I run the game?
Answer: the internet connection is cut up, so please log in again.
11、What should I do if the system says that Microsoft .net frameword 3.5 sp1 cannot be installed?
Answer: we suggest you to uninstall the City.netversion on your computer and then install Future
or choose “cancel” for .net installation during the installation for Future City when errors;pop up”ldquo.net，and then you could proceed installation normally."
